22
Jun 09

Reusable packaging as product differentiator: A lesson from Kuhne mustard

It’s chic right now to talk about ‘green’ marketing. Some companies do it by creating alternative versions of their products that are less harmful to the environment, and some by ‘greenwashing‘ (i.e. trumpeting small environmental wins in the hopes that larger sins will go unnoticed). Others may be tapping into this trend unintentionally.

Take our favourite brand of mustard. Known in our family only as “Dangerous Mustard” (so dubbed by my then-seven-year-old stepson for its strong taste), Kuhne mustard won a recurring spot in our grocery list not only for its distinctive taste, but also for its unique packaging: glass jars with no threaded tops – perfect for reuse as tumblers.

Kuhne’s jars are an elegant shape and the perfect size to fit the hand. They are sturdy and simple. We have accumulated quite a collection, used daily as no-stem wine glasses and water glasses in our home. It’s not something Kuhne talks about in its marketing or trumpets on the label. I don’t even know if they’re thinking about the reusability as a selling point. Yet while we do love the taste of their mustard, what has kept us buying Kuhne (and thus not taste-testing other gourmet mustard brands) is this collectable packaging. As another Vancouver blogger, Technoracle, points out, Kuhne is one of only a few brands (Catelli being another) who uses fully reusable packaging for their products.

Alas, Kuhne appears to have been led astray. We were shocked to discover recently that Kuhne’s bell-shaped jars now have a screw top. The threaded mouth means it’s no longer suitable as a drinking glass, and this seemingly small change has had a big impact on our loyalty to the brand. Buying non-Kuhne mustard was once unthinkable, both because we liked the taste and because we knew we’d get some good mileage for our purchase through reuse of the glass jar. Now that the jar will be going in the recycling like any other mustard jar, Kuhne in my mind is now just one of many kinds of mustard.

So here’s where I bring it back to green marketing. I’d like to see more long-term thinking from companies in terms of product packaging. It’s nice that a ‘green’ version of your product isn’t quite as toxic as the regular version that gets the bulk of your TV ad dollars, but it would really be something for companies to make it easier for people to reduce and reuse, as well as recycle. By planning product design so that it can effortlessly have a second life as something else once your product is used up, companies make it vastly easier for consumers to reduce the amount of trash in the landfill.

Manufacturers can take their cues from existing behaviours and consumer hacks: whether you intended your mustard jars to be reused as glasses or not, it becomes a product differentiator if they are. Another example would be things like yogurt containers, which many people reuse as lunch & leftover containers even though the plastic isn’t rated for reuse. If that’s how people use your product, why not deliberately package for reuse?

Ipsos Reid recently asked people what actions they would be likely to take in the next six months to protect the environment. The most popular answer (depressingly, only selected by 51% of people ) was to reuse jars or containers. But another 50% said they would seek out products with recyclable packaging, and many of the other popular responses also indicated a desire to reduce extra packaging or choose reusable items over disposables.

It’s time companies took responsibility for what happens to their product and packaging once its original purpose is done. Thinking creatively about packaging items in the most efficient way possible should mean both reducing excess waste and planning for packaging that can easily be repurposed for new use.


02
Jul 09

Link roundup: read & recommended between June 30th and July 2nd

Added to my Delicious bookmarks between June 30th through July 2nd:

  • Half of Twitter Registrants Have Never Tweeted – Despite significant growth in the number of Twitter accounts since last year, 53% of those who have registered with the much-publicized micro-blogging service have no followers, 56% are not following anyone, and 55% have never even tweeted, according to a report from HubSpot.
  • Facebook Connect Is A Huge Success — By The Numbers – Registration: sites that use Facebook Connect as an alternate to account registration have seen a 30-200% increase in registration on their sites.
    Engagement: sites with Facebook Connect see a 15-100% increase in reviews and other user generated content
    Traffic: For each story published in Facebook, we see roughly 3 clicks back to the site. Nearly half the stories in the Stream get clicked on. This creates opportunities for the site to encourage more user actions – knowing that each one may result in 3 new visits to their site. With other models like search, there’s nothing you can do to increase user traffic besides optimizing for keywords.
  • Strategic Blogging and Some Tactics to Nail It | chrisbrogan.com – Once you get past the “should my company be blogging” hurdle and into the “okay, so now what?” part of the race, the next question you might find yourself facing is, “What should I be doing to marry my blogging to my business goals?”
  • The sour Wikipedian | Rough Type: Nicholas Carr's Blog – Forget altruism. Misanthropy and egotism are the fuel of online social production. That's the conclusion suggested by a new study of the character traits of the contributors to Wikipedia. A team of Israeli research psychologists gave personality tests to 69 Wikipedians and 70 non-Wikipedians. They discovered that, as New Scientist puts it, Wikipedians are generally "grumpy," "disagreeable," and "closed to new ideas."
  • YouTube CTA Overlay Lets You Drive Users Elsewhere – MarketingVOX – Today YouTube releases the Call-to-Action Overlay, a semi-transparent pop-up that enables advertisers to link viewers to any site they wish. For example, a company supporting a charity can send users watching a certain video to their charity subsite.

30
Jun 09

Link roundup: read & recommended between June 29th and June 30th

Added to my Delicious bookmarks between June 29th through June 30th:

  • Teens More “Normal” Than You Think Regarding Media Usage | Nielsen Wire – "It might sound hip and trendy to suggest they’re too busy texting, Twittering or LOL-ing to be engaged with traditional media, but ultimately, the research proves otherwise."
  • HOW TO: Use Social Media for Enterprise Business – Don’t underestimate how much information is on the web. It’s stunning what you can learn just by reaching out. If you and your business have a strong social presence, it’s simply easier for potential partners, customers, employers, and businesses to find you. In enterprise, it’s about closing the deal and standing out; social media’s one of the easiest ways to achieve this goal.
  • BBQ Chain Smokey Bones Turns Staff Into Social Media Hosts – Advertising Age – Digital – “It's great for somebody to have a job as a tweeter. [It's] much better if tweeting, Facebook, blogging, etc. is part of lots of employees' jobs.” Case study of a small chain of restaurants that has created a 'social media army' of its employees to spread the word about the restaurant. Since the new website and associated features went live in February, web traffic is up 50% and the chain's e-mail list has increased 30%, "to the six-figure range," Mr. Unger said. Building the e-mail database was critical for the agency, which will rely heavily on e-mail blasts for future marketing efforts. Across the Facebook, MySpace and corporate pages, Mr. Unger said, the chain is adding about 2,200 followers each month. The web launch was accompanied by limited print and outdoor support.
  • Mobile Phones Beat PCs for Young Women – The “Women and Digital Life” study, revealed that more than 80% of US women now use a wireless device and 17% use using a smartphone, such as an iPhone, BlackBerry or models from HTC, Samsung, LG or similar. Among those in the 12-24 and 25-39 age groups, smartphone ownership is now 23%. In contrast 11% of women ages 40+ own a smartphone.
  • The 5 Phases Of The Facebook Sales Funnel – A useful 'Facebook Marketing 101' reference: "The Facebook sales process is an elongated one which entails engaging the user throughout the entire sales process (starting with their pre-purchase experience)."

25
Jun 09

Link roundup: read & recommended between June 23rd and June 25th

Added to my Delicious bookmarks between June 23rd through June 25th:

  • Survey Says: Social Networks Should Push the Envelope With Ads – the majority (53%) of web users would view an advertiser favorably if ads were targeted to their interests. Moreover, only 5.6% of them said they’d view the advertiser unfavorably, with the rest falling in the “undecided” camp. Beyond that, most users also said they’d rather have ads targeted to their profile data versus having to pay for services with no ads.
  • What's the Last Innovation We've Seen Coming out from the Banks? Scenarios for Banks in 2020? – Marketing & Strategy Innovation Blog – How can every customer be empowered with the knowledge and tools to take better control of their financial futures?
    How will banking interactions evolve as a customer’s physical and virtual worlds become completely intertwined?
    How will social networks and mobile platforms transform customers’ banking experiences, making it easier, more convenient, and better integrated with their daily lives?
  • Assessing the Power of Ads | AdWeek – You might think today's young adults, who grew up in a pop culture drenched in irony, would be less susceptible than their elders to the influence of advertising when they make major purchase decisions. Instead, the poll's 18-34-year-olds were the most likely to report that ads were at least somewhat influential in guiding their most recent big purchase, with 45 percent saying so — vs. 37 percent of the 35-44-year-olds, 28 percent of the 45-54s and 29 percent of those 55-plus. This pattern of response will not please people who think advertisers pay too little attention to older consumers, as it suggests the elders would be more resistant in any case, while young adults are still comparatively impressionable.
  • What’s Your Child Doing on Facebook? | Ipsos Reid – Over three-quarters (76%) of online Canadians teens aged 12-17 now have a social network profile, up from 50% in 2007. The rate of increase is higher than that reported for the online adult population, which increased from 39% to 56% over the same time period.

    Of note, many online teens have social network accounts at more than one site. Of the online Canadian teenagers with social networking profiles, almost all (93%) have a profile on Facebook. The next most popular social networking sites for these teens are Windows Live Space (29%), and MySpace (19%). Facebook is the only site to experience a significant increase in the last 18 months, increasing by 24 percentage points (up from 69%).

  • 6 Steps to Valuable Internet Content (unabridged) – Marketing & Strategy Innovation Blog – "The web is not a place for a cut and paste from your Corporate paper brochures, there is no value for your visitors in doing that, and they won’t come back to your website if you do this."

19
Jun 09

Bookmarks for June 19th from 17:56 to 17:56

Bookmarked on June 19th

  • What? You Don’t Have A Social Network Profile? You Are Now In The Minority. – In 18 months the percentage with a profile has increased from 39% to 56%. Today, over three-quarters (85%) of online Canadians with a social network profile have one at Facebook. Women are slightly more likely to have a social network profile (59% compared to 52% for men). Additionally, as age increases, the likelihood of having a social network profile decreases. Most online Canadians who are aware of social networks aged 18-34 (86%) have a social network profile, compared to 60% of those aged 35-54 and 44% of those aged 55 or older.

17
Jun 09

Bookmarks for June 17th from 22:16 to 22:16

Bookmarked on June 17th

  • Molson gets social | Marketer News – Molson has been one of Canada’s more aggressive brands when it comes to using social media to reach out to consumers. In this web-exclusive, created as part of Marketing’s special “Brave New World” special issue on new media, Ferg Devins, Molson’s vice-president of government and public affairs, talked to Marketing’s Matt Semansky about the brewer’s recipe for social media authenticity, how it learned from a Facebook promotion that backfired and why Devins is a fan of “Liam.”

16
Jun 09

Bookmarks for June 16th from 22:33 to 22:33

Bookmarked on June 16th

  • Customers Are Talking » Blog Archive » Customers are talking: Dell acts on Twitter product feedback – Dell's product development team is using Twitter commentary to fine-tune its devices. "To 99.999% of people, someone complaining about the apostrophe and return keys on the Dell Mini 9 is worthless trivia. For Dell, that trivia–which is easy to find among the millions of Tweets posted daily–is extremely important. If it coalesces into a pattern, Dell engineers have something to use, besides gut feel or experience, to guide their product development decisions."

16
Jun 09

Bookmarks for June 16th from 17:27 to 17:27

Bookmarked on June 16th


15
Jun 09

You can lead a customer to the soapbox, but you can’t make him Tweet

This post began its life as a comment on Jonathan Salem Baskin’s blog Dimbulb, where he staked a challenge to those who would have us believe that social media represents the death of advertising.

Based on recent research that shows that only a minority of people are actively creating content on Twitter and on blogs, Baskin writes:

“The perception that social media usage is today’s cultural and communications phenomena has led many companies to invest in experimental programs, then struggle to invent ways to measure them …. Now consider the possibility that the reason why the numbers don’t add up is because people aren’t using social media as much as we were led to believe?”

When you spend all your time living & breathing social media, and hanging out with friends & colleagues who do the same, you can lose your perspective.

Social media has been oversold as an immediate *replacement* for traditional modes of communication. In my opinion, it has emerged as a complimentary channel and a disruptive force, but it’s clear to me that advertising & more traditional marketing & communications will be around for a long time yet. Save for a few exceptions, mass numbers still require mass media.

Social media has enabled more people to share their thoughts online, but I think it’s a basic fact of human nature that not everyone wants to step up on the soapbox. More does not equal ‘all’.

This doesn’t mean social media is not important. Take the Twitter data on dropoff: it’s not who joins that matters, it’s who remains. I think too much focus has been put on the raw numbers (which naturally include people testing out the various tools) and not enough effort looking at behaviour in these spaces online. If the people who remain are the people you most want to reach, that’s where you need to be. Period.

This is where I start to agree with the ‘death of advertising people’: it sounds impressive that you’ve “reached” millions through your mass-media spend, but how many of them are tuned into your message? It takes more than a media buy to break through the clutter. Social media is one way to differentiate, but it doesn’t work like traditional advertising. Reach is not guaranteed, it rarely delivers immediate results and contrary to popular belief it is neither free nor ‘easy’ (defined as being achieved without effort).

As for the blogosphere, I think it’s natural that the numbers shrank. It doesn’t mean that those people aren’t still communicating online, just that they’re not using blogging platforms to do it. When blogging was booming, it was the best tool around for the purpose. Then social networking sites got better, and for many online diarists, Facebook or other socnets became a better venue for this kind of expression. Once Twitter came along, many one-time bloggers who used it primarily for link-sharing discovered that Twitter was a better medium for them, and a number of them either ceased updating their blogs or reduced post frequency.

At this stage, social media spectatorship is mainstream (i.e. awareness of it, reading blogs, etc.) but the act of creating content and other more active contribution (even commenting on blogs) is still a niche activity. If the strategy is built around content creation, it is zeroing in on a niche  audience. That’s not necessarily wrong, but it’s a mistake to assume that usage numbers are equivalent to the number of active creators on any platform. Forrester’s research also backs this up, and demonstrates an encouraging trend of an increasing number of content creators as more folks become comfortable with stepping up on the soapbox, and also as younger folks (who have fewer barriers to doing this) transition from communicating primarily to peers online to addressing a broader public.

The fundamentals of enabling self-expression, creating a sense of community and speeding up the transmission of ideas & information remain the same regardless of which platform is “hot.” Whether it’s blogging, Facebook, Twitter or another tool is a strategic decision based on personal preference, audience analysis and the technological environment of the time.


13
Jun 09

Bookmarks for June 12th from 23:41 to 23:41

Bookmarked on June 12th

  • The Social Life of Health Information | Pew Internet & American Life Project – In 2000, 46% of American adults had access to the internet, 5% of U.S. households had broadband connections, and 25% of American adults looked online for health information. Now, 74% of American adults go online, 57% of American households have broadband connections, and 61% of adults look online for health information. We use the term "e-patient" to describe this group.